Contract conditions, communication, reservations and cancellations

REFUGI ESTANYS DE LA PERA, henceforth, Genni Archetti, with NIE X7024596M, owner and operator of the website www.estanysdelapera.cat, provides the service between its customers and Refuge Estanys de la Pera, establishing the contract of accommodation directly between the client and the shelter. The refuge is responsible for the correct execution of this accommodation contract in the terms established therein, as well as any other obligation that corresponds to its management area in accordance with the current applicable legislation.

Genni Archetti, in his capacity as an intermediary, is responsible for:

Diligently manage the reservation requested by the customer, transferring to the customer at all times throughout the reservation process the information related to the service selected by the same.
Send the customer the corresponding reservation confirmation, as described in the following sections
Any other obligation that corresponds to you according to the current applicable legislation. The shelter will respond to the client based on the obligations that correspond to it in its management area in accordance with the current applicable legislation.

RESERVATION PROCEDURE AND FORM OF PAYMENT:

To reserve a lunch service via the web, the following steps must be taken:

1) Select the date
2) Availability search
3) Data entry and acceptance of the general conditions and data protection policy
4) Payment of the reservation

Before completing the reservation process, the user must give his express consent to the meals and dates selected by him, as well as to the general conditions of the refuge and its particular conditions and to the personal and payment data entered.

Also, the user is responsible for correctly entering the data requested to carry out the booking process, such as their first and last name, car registration number…

In the event that during the reservation process and before its completion the user detects that he has made an error in the introduction of data, he will have to go back to the corresponding screen where he can correct it or, in failing this, start the booking process again.

To be able to formalize the meal reservation for a specific date/s, the payment of a % of the total of the reservation and extra services contracted as a deposit will be requested. This deposit must be paid via credit/debit card.

The remaining amount must be paid directly to the refuge and this will be the one that must issue the service invoice for the total of the subscriber.

If the banking entity does not authorize the charge on the card that the user uses as a means of payment, the user will be shown a warning on the website informing him that the payment could not be made. Therefore, if such incidents occur, the reservation cannot be confirmed.

Once the reservation request process has been completed, if the banking entity accepts the deposit charge on the card provided by the customer for this purpose throughout this process, the corresponding reservation confirmation will be sent to the email address previously provided by the customer.

Along with this confirmation email, the corresponding number will be sent. of reservation, which in any case must be presented for identification purposes at the refuge and be admitted at the time of your arrival there.

As provided in article 103 l) of the Royal Legislative Decree 1/2007 approving the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, in contracts that refer to the supply of meal services, if the contracts provide for a specific execution date or period, as is the case, users are not assisted by the right to withdraw from distance sales consisting of the right to withdraw from the distance contract for any reason with the right to refund the full amount paid within 14 calendar days from the day the contract was concluded.

So in this case if the user requests the cancellation of his reservation, what is provided in the following clause relating to “Cancellation of the reservation by the user once confirmed” will apply.

The refuge will retain the following percentage of the pay and sign:

• 50% of the payment and deposit if it is canceled between 5 and 2 days before the date for which the meal reservation was made;
• 100% of the payment and notice if canceled within 1 day before the date for which the meal reservation was made.

(The percentages indicated above also apply if the cancellation is for weather reasons).

In cases of non-presentation by customers at the shelter without prior notice (what is commonly known as “NO SHOW”), the user will lose 100% of the payment and signal.

The prices do not in any case include the extra services of the refuge not included in the selected meal plan.

People with reduced mobility, before proceeding with the reservation request, must inform Genni Archetti of this situation, in order to assess the possibility and feasibility of the service in accordance with its characteristics.

Animals are not allowed in the Refuge dels Estanys de la Pera.

The request for any kind of special service by the user must be made by contacting the refuge directly by email (estanysdelapera.refugi@feec.cat) prior to the completion of the reservation process. These special requests are always subject to availability of shelter facilities.

Customers can submit their complaints and claims or request information about the services offered or contracted at the shelter by email at estanysdelapera.refugi@feec.cat.

The customer accepts at this time the authorization to make communications through the WhatsApp instant messaging App or via email in order to speed up the management of contracted services and communication between both parties, therefore which request express consent. No advertising of any kind is sent via Whatsapp.